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Some of the News, Download and Contents are based of Haj 2014.

Cancellations and Refunds

In case of cancellations, refunds will be allowed after making following deductions/penalties:

* Deduction of Rs.500/- towards establishment/documentation charges.

1. These provisions will not, however, apply if cancellation is due to death of the pilgrim or very serious ailment / accident which renders the pilgrim unfit for travel. In such cases only Rs.500/- will be deducted per pilgrim.

2. These provisions will not also apply to the accompanying family y members of the pilgrim, whose cancellation is covered in sub-para (i) above. The family members here means wife, husband, father, mother, son, daughter, sister and brother only. In such cases also only Rs. 500/- will be deducted per pilgrim.

3. Since charter tickets are non transferable, no refund is payable even if return journey portion remains unutilized for any reason. Only as a special case, in case of death of a pilgrim in Saudi Arabia, nominee of deceased will be refunded one-way Air fare.

4. Non-reporter means a pilgrim who is allotted a flight but who does not report at the embarkation point. A pilgrim whose request for cancellation is received after departure of the allotted flight, will be treated as non-reporter.

5. Refund process will be taken up only after completion of entire Haj season. Refund claims should be accompanied with copies of all pay-in-slip, Medical / Death certificate.