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Some of the News, Download and Contents are based of Haj 2014.

Lost Baggage Claim Procedure

At the time of boarding the flight in India and Saudi Arabia pilgrims should obtain baggage tags from the Airlines agent handling over the check- in baggage. Pilgrim must insist for baggage tag. Upon arrival if baggage is missing or damaged, following should be done:

1. Pilgrim should approach the Airline’s lost baggage desk nearest to baggage area.

2. The Airlines should be shown the tag of missing/damaged baggage to lodge a complaint. 

3. The property irregularity report (PIR) should be filled, submitted to Airlines and a copy retained by the pilgrims.

4. A complaint may be filed with Airlines directly for lain of lost baggage or compensation from Airlines, together with all relevant travel documents, after waiting for lost baggage till the last flight.

5. The last date for making a claim for lost baggage shall be 30.11.2014.